Refund Policy
Thank you for choosing Crust & Craft Pizzeria. We want you to be completely satisfied with every order. If you are not, we offer the following refund policy to ensure a fair and transparent process for our customers in London, United Kingdom.
Eligibility
Refunds are available for eligible orders placed through tributarycommons.xyz within 30 days of the original purchase date. To qualify, items must be unused, unconsumed, and returned in their original packaging where applicable. Food items must be within their stated shelf life and free from signs of tampering. Custom or special orders may be exempt from refunds unless the error is on our part. If your order included multiple items, refunds will be calculated on a per-item basis.
Why a Refund May Be Issued
- Incorrect item delivered or missing items from the order.
- Quality issues or food safety concerns reported within 24 hours of delivery with photo evidence.
- Delivery delay that results in food arriving in an unusable state.
- Billing errors, such as duplicate charges or wrong price charged.
Process
To begin a request, contact our support team at +44 20 7946 0958 or through our website at tributarycommons.xyz. Please provide: - Your order number - A brief description of the issue - Clear photos if the claim concerns quality or missing items - Your preferred resolution (refund to original method, store credit, or replacement)
Requests submitted without sufficient information may be delayed. We typically respond within 2–5 business days after receiving all necessary documentation.
Return of Items
For eligible refunds involving physical products, we may request that unserved or unused items be returned to our facility at the address associated with 10 Baker Street in W1U 3AH, London, United Kingdom. If a return is required, we will provide a prepaid shipping label or arrange a pickup where feasible. Refunds are issued to the original payment method used at checkout or as store credit when preferred by the customer and approved by our team.
Refund Timing
Once your return is received and inspected, we will notify you of the approval or denial of your refund. If approved, the refund will be processed to the original payment method within 5–7 business days, depending on your bank or payment provider. In some cases, refunds may appear as a credit to your account within 1–2 billing cycles.
Exchanges
We are happy to offer exchanges for items of equal or lesser value, subject to product availability. If you would like to change flavors or switch from a larger to a smaller portion, please include these preferences in your initial contact. For beverages paired with meals, please note that we only offer juices options such as juice or lemonade where applicable.
Non-Refundable Items
Some items are not eligible for refunds, including gift cards, and downloadable or consumable promotions that have been opened or used. Gift purchases may be eligible for store credit at our discretion.
Customer Responsibilities
To ensure a smooth process, customers must retain proof of purchase and provide accurate delivery information. Any claim that relies on manual data entry should be verified against our order records. Misuse of the refund policy, including repeated claims without valid grounds, may be subject to review and potential restrictions in future orders.
Policy Updates
We reserve the right to modify this policy at any time. Last updated on 2025-10-10. For any questions regarding the policy or a specific order, please contact +44 20 7946 0958 or visit tributarycommons.xyz.
This policy is designed in the context of our pizza services and is relevant to purchases made from Crust & Craft Pizzeria in London, United Kingdom. Your satisfaction remains our priority, and we will strive to resolve issues promptly and fairly.